computer

What is the best way to use video conferencing for my small business and my profession? Video conferences from home, office or hybrid on software like Zoom have now become mainstream in the business world allowing people to connect live without a meeting. Video conferencing is a real solution today as you may not be able to meet your customer, supplier or your staff in person due to numerous reasons which as of the year 2020 are well documented. So how do you go about using video conferencing plus is this for me, my team and my business?

What are the top 10 benefits and tips to video conferencing for business? There are numerous ways a business can benefit from using video conferencing whether they are based in Africa, America or Europe. Firstly it can be said that the video conferencing services such as Zoom are an essential communication tool for many people in large organisations which use this internally as a solution to face to face interactions.

How do we go about advising customers about viruses and how to avoid them? This is all the job of the IT Practitioners (systems support).

Computers that are connected to a network to send and receive emails are open to virus attacks unless steps are taken to protect these systems.

What are the advantages and disadvantages of having an IT Customer Support Centre with three departments in technical, software and sales? Many calls from uses are directed towards the IT department in companies that rely on having first class technology in place some are more serious than others. Is is best to have three departments or one taking all the calls at all levels. One solution is to have three departments that are providing technical support and effectively responding to a customer’s request.

What is customer support provision? Customer service is the provision of service to customers before, during and after the purchase of any product.
This is part of the qualification City & Guilds of London Institute Customer Support Provision 2 (Examination No. 7267-402) the requirement for City & Guilds Diploma in IT Systems Support (7267-24).

Service Levels

Types of service level agreements (SLA) and procedures for recording information

This article is about troubleshooting and basic systems support for hardware and software.
Here you will find broad knowledge of computer hardware and operating system technologies

The information here provides an excellent foundation for students pursuing a career in IT, with ICT Systems Support being a great starting point for a 1st line support technician.

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How do you clean your technology safely?
It is easy for you to spread bacteria and viruses without realising when using your technology. These microscopic forms of life or *semi life are invisible and could make your family, friends and guests ill. Personal hygiene is important in work and in the home around your work area. So what do you need to do to keep safe?