What are the advantages and disadvantages of having an IT Customer Support Centre with three departments in technical, software and sales? Many calls from uses are directed towards the IT department in companies that rely on having first class technology in place some are more serious than others. Is is best to have three departments or one taking all the calls at all levels. One solution is to have three departments that are providing technical support and effectively responding to a customer’s request.

What are Cloud Storage Laptops? Are these devices right for me? You are on a business trip to West Africa and you have taken you technology with you. The confusion at the long flight checkout, minibus transfer and wait on the dock side for the ferry has you struggling to stay alert. Will I get there with all my equipment, my files and will it be safe as I go about town you ask yourself. Laptops are great for taking with you on the move, on holiday or visiting family in Africa. But what happens if you lose it or it gets stolen?