PC Maintenance Health And Safety Questions And Answers

Competitions

Weekly Prize Draws include:
Xbox, LCD TV, iPhone and iPads
Find out About US, Contact Us
or subscribe to our Newsletter

The hottest phones, tablets, desktops and laptops in the world are on our site. Incredible, amazing, power in your hands. Check out our desktops, monitors and cameras. We offer over 20,000 high quality products, including a wide range of hp towers, PCs and netbooks. We would like you to be able to call home more cheaply to Africa and the Caribbean.

The following are questions and answers for the Personal Computer Maintenance (PCM) Online Exam part of the health and safety section requirement for City & Guilds Diploma in IT Systems Support (7267-24).

PC Maintenance Level 2 Online Exam - Sample Questions

  1. An ICT technician should always be given information relating to fire and evacuation procedures when visiting a customer's site. This statement is true for
    All visits
  2. Which one of the following poses the highest risk of electrical shock?
    A damaged power lead
  3. Who is responsible for providing safe working procedures in an organisation?
    The employer
  4. Before using a flammable cleaning substance on ICT equipment. An employee should always
    Comply with local and legal procedures
  5. When working on mains-powered equipment (PCs, printers, copiers) an employee should
    Remove jewellery and secure loose clothing
  6. Which one of the following provides the power when lifting heavy objects, such as monitors and boxes?
    Thighs
  7. Using a fuse that is rated too high in mains equipment could result in
    Fire in the event of an equipment fault
  8. Using a fuse that is rated too high mains equipment could result in
    Fire in the event of an equipment fault
  9. Which one of the following fire extinguishers could cause death if used in a confined space?
    Carbon dioxide
  10. To reduce the effects of Electrostatic Discharge (ESD) always
    Take appropriate ESD precautions
  11. When working on a customer's computer, technicians should ensure that
    The confidentiality of hard disk contents is respected
  12. When analysing a system failure, which of the following would be the best approach?
    • Rely upon evidence obtained using the system diagnostics
    • Rely upon evidence obtained from the error log
    • Use evidence obtained from users, system tests and error log
    • Use evidence obtained from system memory and the error log
  13. A PC is failing to boot and gives a series of audible beeps. Where is the first place to start investigating this problem?
    • Event log
    • System manual
    • Manufacture's website
    • Set up utility
  14. Which of the following is required when preparing to carry out corrective maintenance on a customer's IT system?
    • Materials, spares, procedures, access authority, tools
  15. The most important person to inform of a corrective action taken on a system is the
    • System administrator
    • System supplier
    • System manufacturer
    • Line manager
  16. Which is the first step that should be taken before applying corrective maintenance on a system?
    • Check the manufacturer's warranty status
    • Consult the system service manual
    • Refer the customer to the system manufacturer
    • Refer the customer to the available service manuals
  17. Having faulty service parts when carrying out a repair may
    • Break regulations regarding hazardous substances
    • Prevent reinstallation operating software
    • Have an impact on time and costs
    • Enable the support organisation to monitor system usage
  18. What action should be taken if, when arriving to repair a system, the equipment is not available?
    • Rearrange for a mutually convenient time
    • Wait at the customer's premises for someone to come back
    • Get unauthorised access to fix the system
    • Leave the customer's premises immediately
  19. What is the most appropriate action to take if an ICT support technician working to repair a system realises that the time allocated will not be sufficient and the job will overrun?
    • Continue with the repair ignoring the time restriction
    • Inform the customer and their supervisor of the time issue
    • Ask the customer to authorise the additional cost
    • Stop working on the system and return to base
  20. A technician carrying out corrective maintenance comes across an unexpected system fault. Who should they initially inform?
    • Departmental manager and manufacturer
      Line manager and customer
    • System support manager and supplier
    • System manufacturer and finance manager
  21. An ICT technician leaves a copy of a worksheet summarising the original problem and corrective action taken and signs the sheet as well as the customer. This procedure is
    • Compulsory with all private businesses
    • Always undertaken
    • Good practise and commonly undertaken
    • Recommended by the manufacturer
  22. Which of the following refers to service operation?
    • Day to day management of IT processes
    • Networking infrastructure design 802
    • 11b wireless encryption
    • Deletion of system performance data
  23. What is the role of an external provider?
    • To provide agreed services at cost to an organisation
    • To provide free in-house support for hardware and software
    • External providers sell hardware and software only
    • External providers supply technical to in-house technicians
  24. The efficiency of a large network can be maintained through
    • Weekly service operation reviews
    • Effective records of user access
    • An effective maintenance schedule
    • Clearly written end user documentation
  25. Costs to a business can be reduced by technician conducting
    • Risk assessments on all workstations
    • In-house training for end users
    • Repairs only as part of scheduled works
    • Timely and efficient repairs
  26. A network user has forgotten their logon password, how can they be assisted?
    • Check the archived password listing to resolve the problem
    • Have a systems administrator reset the user's password
    • Remove the lock-out and allow the user to try again
    • Lookup the current password in the user's operating system files
  27. Service level agreement need to be checked because
    • Any action taken may invalidate warranties
    • Different agreements may apply to areas of operation
    • There is never a cost involved for such agreements
    • They are never part of a legally binding document
  28. What is the main advantage of preventative maintenance?
    • Identifies past system problems
    • Reduces overall system down time
    • Identifies users who use the system frequently
    • Increases overall system running costs
  29. preventative maintenance to a system should be carried out in agreement with the
    • System users
    • System manufacturer
    • Supervisor Customer
  30. Which one of the following best describes preventative maintenance?
    • It is carried out when a system component has failed It is carried out to avoid potential system failures It is seen as a cost-effective solution for fixing system faults It is necessary to comply with the manufacturer's warranty
  31. The most appropriate place to keep preventative maintenance records is with the
    End user Maintenance engineer System manufacturer System
  32. preventative maintenance services need to be carefutiy co-ordinated with the users as
    Systems could be unavailable for long period
    It typically requires user's intervention
  33. Company standards require this
  34. Health and safety regulations require this

    35. --------------

  35. What could be done to a printer to prevent poor output after prolonged use?
    Replace all mechanical components Regular maintenance programme Fit a large toner container Fit mechanical components that last longer
  36. Which one of the following statements is correct regarding preventative maintenance?
    System availability will normally affect preventative maintenance schedules Materials are always needed for preventative maintenance preventative maintenance can only be done during system down time The system manufacturer must always be informed of preventative maintenance
  37. The first thing that should be checked before carrying out preventative maintenance is the availability of Customer's data System records The system Software upgrades

    38. --------------

  38. Which of the following is not required to carry out computer maintenance?
    Antistatic cleaning foam Software updates PC repair toolkit A Trojan horse program
  39. Which of the following is true when a system that has been scheduled for monthly preventative maintenance suddenly becomes unavailable? Maintenance can always be safely delayed until the next scheduled occasion System maintenance cannot be delayed under any circumstances Maintenance can usually be delayed, but should be done as soon as possible Maintenance can always be done while the system is being fully used
  40. System faults found during preventative maintenance should be reported to System users Technician's supervisor Other technician Manufacturer
  41. Which one of the following is the most important port maintenance procedure to perform? Inform the supervisor that the job is complete Carry out a complete system test and update the system log Ask the customer to sign the job sheet Report any faults to technical support
  42. A laser printer has a recurring fault. Where would a technician record the fault?
    On the technician's own laptop
    In the laser printer maintenance
    Verbally to the individual users of the printer
  43. An ICT technician should always be given information relating to fire and evacuation procedures when visiting a customer site. This statement is true for,
    • All Visits
    • Accompanied visits only
    • Unaccompanied visits only
    • Out-of-hours visit only
  44. When adjusting the height on an it workstation chair and monitor, the
    • Operator should be looking upward at the monitor
    • Desktop should be at waist height
    • Operator's knees should be slightly higher than their hips
    • Operator's feet should be on the floor or a footrest
  45. Which one the following would be most likely to breach health and safety legislation?
    • Disposal of the storage media containing customer data
    • Use of a damage network cable
    • Excessive use of an ESD protection cable
    • Permanently removing safely covers on electrical equipment
  46. To comply with the control of hazardous substances, an employee should
    • Always ensure there is no spillage when using cleaning fluid
    • Never use cleaning fluid in an occupied office environment
    • Always ensure that containers of fluid are correctly labelled
    • Never throw away empty concentrated containers
  47. With reference to health and safety legislation
    • There may be a risk of injury from unidentified hazards
    • Risk require an associated hazard assessment
    • Risk assessment will always follow the same format
    • There is no legal requirement to comply to health and safety legislation
  48. A box has arrived on site, which is too heavy for one person to lift. How should this problem be approached?
    • Leaves the box for a stronger to lift
    • Carry out a full written risk assessment
    • Two or more people should be asked to lift the box
    • Open the box and move the its content bit by bit
  49. Which one of the following is the correct formula to be used in determining a fuse rating?
    • 1.1)+V
    • I=PxV
    • I=P+V
    • I=P-V
  50. Which one of the following fire extinguishers is suitable to use on a fire involving all three substances; a flammable liquid, a solid and a flammable gas?
    • Foam
    • Powder
    • Water
    • CO2
  51. An ICT component that has come into contact with a discharge of static electricity
    • Will need replacing immediately
    • Will need replacing during the next maintenance routine
    • Will not need replacing
    • May need replacing depending on the speed of any component chips
  52. A network cable is trailing in a walkway. What action should be taken?
    • Report it to a supervisor at the end of the day
    • Prevent injury to other by informing those nearby
    • Place a chair over the cable to prevent others tripping on it
    • If possible makes it safe and respect it immediately following guideline
  53. Diagnostic best utilities provide a record of
    • Incorrect installation procedures
    • System condition at the time of testing
    • System condition immediately before failure
    • Data in the system immediately before testing
  54. Which one of the following is not required in order to undertake a system repair if the system is out of the warranty period?
    • Repair procedures
    • Available spare parts
    • Staff time and spare parts
    • Manufacturer's permission
  55. When working on a ICT system, the primary benefit of recording action correctly is
    • Further repair could take less time
    • Future fault diagnosis could be done more efficiently
    • Manufacturers may be able to produce error free equipment
    • Manufactures must comply with warranty agreements
  56. 0n a ten month old ICT system, what is the most important step to take before applying corrective maintenance?
    • Remove all faulty items and take them back for repair
    • Adjust management of the time it will take to complete the job
    • Check warranty status with manufacturer
    • Confirm availability of parts as listed in the service manual
  57. If you go to repair a system and the equipment is not available, what action should be taking?
    • Rearrange for mutual convenient time
    • Wait at the customer's premises for someone to come back
    • Get unauthorised access to fix the system
    • Leave the customer's premises immediately
  58. What is the most appropriate action to take when a newly fitted component is found to be faulty?
    • Attempt to fix the new component on-site
    • Remove the faulty component and inform the customer
    • Return the unit to base and attempt to fix the new component
    • Remove the faulty component and fit a new replacement component
  59. A technician carrying out corrective maintenance comes across an unexpected system fault. Who should they initially inform?
    • Department manager and manufacturer
    • Line manager and customer
    • System support manager and supporter
    • System manufacturer and finance manager
  60. When a problem arises while carrying out corrective maintenance, you should always inform?
    • The manufacturer
    • Your customer
    • The supplier
    • Your colleagues
  61. Which one of the following is the most unsuitable to use for recording corrective maintenance that has taken place?
    • System log
    • Locally kept records
    • Manufacturers user manual
    • Remotely held records
  62. Which of the following service operations is most likely to be carried out remotely?
    • Freeing up memory in peak periods
    • Clearing orphan files from local disks
    • Monitoring toner usage of standalone printers
    • Collecting and saving historical performance data
  63. The user of a workstation has reported a fault is referred to as a?
    • Client
    • Customer
    • Provider
    • Transaction
  64. The efficiency of a large network can be maintained through?
    • Weekly service operation reviews
    • Effective records of user access
    • An affective maintenance schedule
    • Clearly written and user documentation
  65. When work not conducted in a timely way for a business can result in?
    • Reduced overall costs
    • Increased parts charged
    • A loss of income
    • Greater productivity
  66. An error message continually appears on a workstation screen. What action should be taken?
    • In the first instance contact the manufacturer
    • Replace the workstation to save resolving the problem
    • Use all the available resources to identify the cause of the error
    • Log the error and monitor computer performance only
  67. When logging a fault on a work station, what should be checked?
    • The existing maintenance record
    • The current service level agreements
    • The manufacturer's serial number of the machine
    • Whether or not the user is entitled to use the machine
  68. Which one of the following is the most common reason for preventive maintenance?
    • To keep track of the system use
    • To repair faulty equipment
    • To avoid potential equipment failures
    • To gather customer feedback
  69. What is the main advantage of preventive maintenance?
    • Identifies past system problems
    • Reduces overall system down time
    • Identifies users who use the system frequently
    • Increases overall system running costs
  70. Preventive maintenance is important because?
    • It ensures customers IT systems are kept up and running
    • It compiles the manufactures warranty
    • Without it a system may stop operating
    • It reduces the chance of system failure
  71. If only one location is possible, where should the paperwork detailing the preventive maintenance service be kept?
    • With the individuals who carried out the service
    • Centrally at the customer response centre
    • Attached to the individual system
    • With an individual on the customer site
  72. When planning preventive maintenance, which one of the following is the most appropriate?
    • Maintenance should be done on an opportunity basis when the system is not being used
    • Maintenance should be carried out without disturbing the system users
    • Maintenance should be planned with the user to minimise disruption
  73. Which one of the following might indicate a need for better preventive maintenance?
    • Operating system does not recognise new software
    • Uninterruptable power supply takes over on power failure
    • A dirty lens causing DVD read/write drive to fail
    • A user being unable to log on to their workstation
  74. Which one of the following would always be needed in the event of a serious software problem arising during preventive maintenance?
    • Access to spares
    • Escalation procedures
    • Tools and tests equipment
    • Service manuals
  75. The first thing that should be checked before carrying out preventive maintenance is the availability of?
    • Customer's data
    • System records
    • The system
    • Software upgrades
  76. Which one of the following would be needed when pages from a printer have areas of powdery deposit on them?
    • Firmware updates
    • Cleaning materials
    • Diagnostic software
    • Tools and spare rollers
  77. Which of the following is most likely to be the result if a customer keeps refusing to allow system downtime for preventive maintenance?
    • Gradual deterioration of performance and more faults
    • More faults but no change in performance
    • Less user complaints for minor faults
    • Gradual increase in performance and more faults
  78. System faults found during preventive maintenance should be reported to?
    • System users
    • Technician's supervisor
    • Other technicians
    • Manufacturer
  79. Which one of the following is a standard procedure after CD RW drive replacement? • CPU utilisation test. • Memory utilisation test. • Hard disk drive read-write test. • CD drive read-write test.
  80. Why should laser printers have a usage counter?
    • To conform to local policies
    • To record the number of PCs attached
    • To plan for preventive maintenance
    • To maximise the life span of the toner
  81. De-fragmentation is an effective way of improving efficiency for?
    • Hard disk drives and flash drives
    • CD-ROM and flash drives
    • Hard disk drives and CD-ROMs
    • CD-RAM and CD-ROM
  82. Reporting a hazard promptly is important becausp
    • Employees are legally bound to do so
    • Where there are hazards there are always risks
    • A hazard always develops into a risk
    • Without prompt action, a hazard will always cause harm
  83. Which one of the following can affect an employee's health and safety at work?
    • Absent of other colleagues
    • Lack of appropriate procedures
    • Absence of the health and safety manager
    • Excessive workload
  84. Which one of the following would be most likely to breach health and safety legislation?
    • Disposal of a storage media containing customer data
    • Use of a damaged network cable
    • Excessive use of an ESD protection cable
    • Permanently removing safety covers on electrical equiPment
  85. Regulations on the control of hazardous substances require that employees are responsible for
    • Performing a Ask assessment of all substances
    • Any substance that they use
    • The safe use of hazardous substances in the workplace
    • All substances that are potentially harmful to workers
  86. Which one of the following is considered a Ask?
    • Water that has been spilt on a ceramic floor
    • A large pile of empty cardboard boxes left in the corner of a stock room
    • An individual tripping over trailing cables
    • A large printer stored at a high level
  87. It is the responsibility of the individual to ensure that they are capable of manually lifting, pushing or pulling objects that need moving before moving them. The above statement is
    • True, if the load is heavier than the individual's own body weight
    • True, if no one else isaround to assist
    • Always true
    • Always false
  88. The correct standard value fuse for a printer reed at 240 v/800 w would be 3A SA 10A 13A
  89. Which one of the following fire extinguishers is safe and effective to use on electrical fires?
    • CO2
    • Water
    • Fire blanket
    • Foam
  90. Which one of the following is not a common antistatic device in the workplace?
    • Insulated floor mat
    • Conductive bench mat
    • Conductive floor mat
    • Wrist strap
  91. Maintaining confidentiality withiregard to contents of customer computers demonstrates
    • Technical competence
      Business skills
    • Personal integrity
    • Safe working
  92. A technician on a customer's site needs to remove the cover of a faulty printer, they should first
    • Consult the end user
    • Isolate the mains power
    • Turn off printer at the control panel
    • Remove the printer paper
  93. Which one the following would be useful in diagnosing equipment failure?
    • Disk compression
    • ISP Log
    • System error log
    • Back-up log
  94. Which of the following resources is required to carry out maintenance on a CRT monitor?
    • Software product knowledge
    • Hardware product knowledge
    • Overall product knowledge and training
    • Manufacturer's FAQ's
  95. Corrective action carried out on a customer's system should be recorded on the
    • Technician's job sheet
    • System manufacturer's website
    • System logbook
    • Customer's website
  96. A system memory module needs replacing. The replacement module has not been tested and certified for use with the system board concerned. The ICT support technician should
    • Fit the memory module
    • Check with the manufacturer before fitting the module
    • Return the rnodule to the vendor as all memory is system specific
    • Obtain a replacement module that is approved by the manufacturer
  97. Which one the following tests are used to check that corrective maintenance has been carried out successfully?
    • Applications open and close quickly
    • System clock shows,correct time
    • System boots up and perfortns normally
    • Internet access is available for all users
  98. What is the most appropriate action to take when a newly fitted component is found to be faulty?
    • Attempt to fix the new component on-site
    • Remove the faulty cornponent and inform the customer
    • Return the unit to base and attempt to fix the new component
  99. If a problem arises while carrying Oct corrective maintenance, you should always inform
    • The manufacturer
    • Your customer
    • The supplier
    • Your colleagues
  100. When carrying out corrective maintenance, problems that cannot be fixed by you should be escalated to
    • Your supervisor
    • The customer
    • Your suPPIler The manufacturer
  101. A high volume commercial laser printer has a recurring fault. In an attempt to identify a possible pattern to the fault, an ICT technician should
    • Perform a printer self-test
    • Perform a system diagnostic test
    • Refer to the printer's configuration
    • Refer to the printer's maintenance log
  102. Which type of processing would be used immediate financial transactions?
    • Batch
    • Real time
    • Down time
    • Scheduled
  103. The user of a workstation who has reported a fault is referred to as a
    • Client
    • Custorner Provider Transaction
  104. Maintenance tasks that are conducted effectively
    • Can reduce costs
    • Can increase costs
    • Cause disk failure
    • Often result in data loss
  105. Repairs to an ICT system that have not been perforrnd efficipntiv
    • Could result in further failures
    • Will have no effect on performance
    • Could damage other networks
    • Will be highlighted in the events log
  106. In order A effectively respond to queries related to events
    • The manufacturer must always be contacted for a fix
    • All available sources of information should be used
    • A library should be maintained for reference purposes
    • Only the previous maintenance logs should be used
  107. When logging a fault on a workstation, what should be checked?
    • The existing maintenance record
    • The current service level agreements
    • The manufacturer's serial number of the machine
    • Whether or not the user is entitled to use the machine
  108. The main purpose of preventative maintenance is to
    • Repair system faults as soon as they occur to prevent them reoccurring
    • Ensure the system complied with the manufacturer's warranty
    • Prolong system operating life and reduce down time
    • Anticipate faults by analysing trends replacing items before they fail
  109. What is the main advantage of preventative maintenance?
    • Identifies past system problems
    • Reduce overall system down time
    • Identifies users who use the system frequently
    • Increase overall system running costs
  110. Which of the following best describes preventative maintenance?
    • Replacing faulty components when the system fails
    • Replacing components to improve the system failures
    • Carrying out services to avoid system failures
    • Carrying out servicing following system failures
  111. In a large organization a copy of the preventative maintenance procedures should be kept in the
    • System user's desk
    • Reception desk
    • Helpdesk
    • Technical library
    • IT users need to be aware of preventative rnaintenance because
      • They will have to reinstall their software after the maintenance
      • They will have to help with the maintenance
      • The system will always be shut down for maintenance
      • Work may need to be rescheduled because of interruptions
    • What could be done to a printer to prevent poor output after prolonged use?
      • Replace all mechanical components
      • Regular maintenance programme
      • Fit a larger toner container
      • Fit mechanical components that last longer
    • Which one of the following statements is correct regarding preventative maintenance?
      • System availability will normally affect preventative maintenance schedules
      • Materials are always needed for preventative maintenance
      • preventative maintenance can only be done during system down time
      • The system manufacturer must always be informed of preventative maintenance
    • Which one of the following statements is correct regarding preventative maintenance?
      • System availability will normally affect preventative maintenance schedules
      • Materials are always needed for preventative maintenance
      • preventative maintenance can only be done during system down tirne
      • The system manufacturer must be informed of preventative maintenance
    • Which one of the following is essential as part of the planning for preventative maintenance?
      • Co-ordination with the system manufacturer in case support is required
      • Co-ordination with the customer to minimise disruption
      • Checking the annual leave rota to ensure staff availability
      • Arranging for the availability of as many replacement components as possible
    • Which one of the following should be used as a reference when preparing for preventative maintenance on a system?
      • Manufacturer's schedules, parts lists and procedures
      • Procedures written by the customer, based on their experience of using the system
      • Procedures written by the support provider, based on other systems
      • A systenn-specific schedule based on manufacturer's and customer's requirements
    • Which one the following is true when a system that has been scheduled for monthly preventative maintenance suddenly becomes unavailable?
      • Maintenance can always be safely delayed until the next scheduled occasion
      • System maintenance cannot usually be delayed under any circumstances
      • Maintenance can usually be delayed, but should be done as soon as possible
      • Maintenance can always be done while the system is being fully used
    • If a support technician arrives on the site to carry out a preventative maintenance routine on a computer but is denied access to the system hardware, who should the technician escalate this issue to?
      • The customer's security supervisor
      • The customer's IT manager
      • Their own supervisor
      • The customer's account manager
    • Which one of the following is the most important pprt maintenance procedure to perform?
      • Inform your supervisor that the job is complete
      • Carry out a complete system test and update the system log
      • Ask the customer to sign the job sheet
      • Report any faults to technical support
    • Why should laser printers have a usage counter?
      • To conform to local policies
      • To record the number of PCs attached
      • To plan for preventative maintenance
      • To maximise the lifespan of the toner