call centre

What are the advantages and disadvantages of having an IT Customer Support Centre with three departments in technical, software and sales? Many calls from uses are directed towards the IT department in companies that rely on having first class technology in place some are more serious than others. Is is best to have three departments or one taking all the calls at all levels. One solution is to have three departments that are providing technical support and effectively responding to a customer’s request.

What is the best way to use video conferencing for my small business and my profession? Video conferences from home, office or hybrid on software like Zoom have now become mainstream in the business world allowing people to connect live without a meeting. Video conferencing is a real solution today as you may not be able to meet your customer, supplier or your staff in person due to numerous reasons which as of the year 2020 are well documented. So how do you go about using video conferencing plus is this for me, my team and my business?